Condiciones de garantía para los andadores Helavo

Yes. Many Helavo models are lightweight and foldable, making them convenient for travel and compact storage. Most convenient models for travel are H1010 & H1320, which also include dediated travel bags.

Our 2-in-1 rollator and transport chair models are specifically designed for this purpose. These are the only Helavo models that include a transport chair function, allowing a caregiver or companion to safely assist a seated user.

Standard rollator walkers should never be used to transport a seated person.

Yes. Many customers use Helavo rollator walkers while recovering from surgery or participating in physical therapy. Our products can support safer walking and greater independence while reducing strain during rehabilitation.

Always follow the recommendations of your doctor or physical therapist when selecting and using a mobility aid.

No. Parts and components from different Helavo models are not currently designed to be mixed or interchanged.

Yes! We offer helpful accessories such as a cup holder and cane holder to make everyday use more convenient. These accessories are compatible with most Helavo mobility aids.

Please note that the cane holder is not compatible with models 1210 and 1030.

Yes. All Helavo models are foldable, whether you need to take one on a day trip, place it in a vehicle, or store it at home. Most models can be folded in just a few seconds.

Helavo rollator walkers are currently available exclusively online. Detailed specifications, photos, videos, and other important information are available on each product page.

Still have questions? Please contact us through our online contact form.

Yes. Helavo rollator walkers are compact and foldable, making them suitable for air travel. Many airlines allow mobility aids to be transported at no additional charge.

Airline policies and handling requirements vary, so contact your airline before traveling to confirm its current rules.

Yes. Our indoor models move smoothly across tile, carpet, and hardwood flooring. Their lightweight, compact, and maneuverable designs make them especially well suited for smaller indoor spaces.

Some Helavo models are specifically designed for outdoor use and can handle uneven surfaces such as gravel and cobblestones. For these conditions, we recommend choosing one of our outdoor or all-terrain models.

We offer mobility aids designed for indoor use, outdoor use, and all-terrain use. You can filter products by intended use within the relevant categories on our website

No. All Helavo models can be assembled without tools. Our step-by-step video instructions will guide you through the process.

Yes! We offer free shipping on all orders throughout the United States. No minimum purchase is required.

Yes. We offer a wide range of mobility solutions, including traditional rollator walkers, indoor and outdoor models, 2-in-1 rollator and transport chair combinations, upright walkers, knee scooters for rehabilitation, and electric wheelchairs.

Yes. We offer heavy-duty models designed to provide additional room, stability, and weight capacity. Select models accommodate users weighing up to approximately 500 pounds. Please confirm the exact capacity and recommended user height on the individual product page before purchasing.

Yes. Replacement parts are available for most Helavo products and can be found in our Replacement Parts section. If you’re unsure which part you need, please contact our Customer Support team. We’ll be happy to help you find the correct one.

You can reach our customer support team anytime by email or phone:

Email: Write to us at support@helavo-mobility.com

Phone: Call us at +1 (276) 409-9341 (Available 24/7 with our smart voice assistant for instant help)

Detailed assembly instructions and an assembly video are available for every Helavo product.

Wipe the frame with a damp cloth and inspect the product regularly for signs of wear. Additional cleaning and maintenance instructions can be found in your owner’s manual.

Yes. Our rollator walkers are designed to be lightweight, stable, and easy to fold and unfold without assistance. They can help users maintain greater independence at home and while out and about.

The right model will depend on the individual’s mobility, strength, balance, and living environment.

Yes. The maximum user weight is listed on each product page. We also offer heavy-duty models with higher weight capacities for users who need additional support and stability.

We offer several wheel and tire options, each with its own advantages:

• Solid rubber tires are low-maintenance and well suited for everyday use.
  
• Air-filled tires provide additional shock absorption and comfort on uneven terrain.
  
• All-terrain wheels offer a versatile balance for both indoor and outdoor use.

We offer a 30-day return policy for products that are unused and returned in their original packaging.

To start a return, email our Customer Support team at support@helavo-mobility.com. We’ll provide you with a free return shipping label and instructions for sending your item back.

Helavo products combine practical functionality with modern design. User-friendly features—including easy folding mechanisms, lightweight frames, and thoughtfully designed accessories—help provide greater independence and comfort both indoors and outdoors.

Visit the assembly video section of our website and select your model to view step-by-step instructions. You can also scan the QR code included with your product to open the appropriate assembly guide.

If you still need assistance, please contact our Customer Support team.

All Helavo rollator walkers include a 2-year limited warranty, which can be extended to 3 years.

Our electric wheelchairs include a 3-year limited warranty on the wheelchair frame and a 1-year limited warranty on electrical components, including the motors, controller, electromagnetic brakes, and charger.

We accept major credit and debit cards, as well as Apple Pay, Google Pay, Amazon Pay and PayPal, for fast and secure checkout.

Helavo mobility aids may be suitable for people recovering from hip, knee, foot, or other surgery, as well as individuals living with arthritis, multiple sclerosis, Parkinson’s disease, age-related mobility limitations, balance difficulties, fatigue, or chronic health conditions.

Not sure which model is right for you? Take our “Find the Perfect Rollator” quiz.