Position Summary: At Helavo, we're committed to revolutionizing the mobility aids industry through innovative products and exceptional customer service. As a leading e-commerce platform specializing in walking aids and rollators, we strive to provide our customers with high-quality products and a seamless online shopping experience. As a Technical Support Engineer for our Mobility Aids E-Commerce platform, you will be responsible for providing technical assistance and troubleshooting guidance to our customers. You will play a vital role in ensuring that our customers have a positive experience while using our website and accessing our products. This position requires excellent communication skills, strong problem-solving abilities, and a customer-focused mindset.   Key Responsibilities: Serve as the primary point of contact for customers seeking technical assistance via phone, email, or chat.Diagnose and resolve technical issues related to our e-commerce platform, including website navigation, account management, and payment processing.Guide customers through troubleshooting steps and provide clear instructions to help them resolve their issues independently.Escalate complex technical issues to the appropriate internal teams for further investigation and resolution.Document customer interactions, including issue details, troubleshooting steps, and resolution outcomes, in our ticketing system.Collaborate with cross-functional teams, including IT, development, and customer service, to identify and address recurring technical issues and improve the overall customer experience.Stay up-to-date on product updates, new features, and technical developments to effectively assist customers and provide accurate information.Proactively identify opportunities to improve our technical support processes, tools, and documentation to enhance efficiency and effectiveness.   Qualifications: Bachelor's degree in Computer Science, Information Technology, or a related field preferred.Proven experience in a technical support role, preferably in an e-commerce or technology-driven environment.Strong understanding of web technologies, including HTML, CSS, JavaScript, and APIs.Familiarity with e-commerce platforms and content management systems (e.g., Shopify, Magento, WordPress).Excellent communication skills, with the ability to explain technical concepts clearly and concisely to non-technical customers.Strong problem-solving and troubleshooting skills, with the ability to analyze complex issues and identify effective solutions.Customer-focused mindset with a passion for delivering exceptional service and support.Ability to work independently and collaboratively in a fast-paced, dynamic environment.Flexibility to work occasional evenings or weekends to support customer needs.Proficiency in multiple languages is a plus, particularly those commonly spoken by our customer base.   What We Offer: Competitive salary and a diverse benefits package customized to your preferences and needs. Friendly and highly professional working atmosphere in an international context. Learning environment, support for proper onboarding. A dynamic and professional working environment with multiple development opportunities Work Equipment: MacBook Pro and Iphone if needed. 26 days Holiday Work hybrid - 4 days at the office and 1 day remote

Position Summary: Join Helavo, an innovative and dynamic team based in Germany, dedicated to enhancing the lives of our customers through high-quality mobility aids. We are currently seeking a Compliance Specialist to ensure our walking aids and rollators meet regulatory requirements and industry standards.   Key Responsibilities: Regulatory Compliance: Ensure all products meet applicable regulatory requirements, including CE marking regulations, medical device directives, and other relevant standards. Documentation Management: Maintain accurate records of compliance documentation, including technical files, risk assessments, and product labeling. Quality Management: Implement and maintain quality management systems to ensure compliance with ISO 13485 standards and other quality regulations. Product Testing and Validation: Coordinate product testing activities, including performance testing, biocompatibility testing, and clinical evaluations, to ensure compliance with regulatory requirements. Risk Management: Conduct risk assessments and implement risk mitigation strategies to ensure product safety and compliance. Regulatory Liaison: Serve as the primary point of contact for regulatory agencies and notified bodies, providing support for regulatory submissions and audits. Continuous Improvement: Identify opportunities for process improvements and implement best practices to enhance compliance efficiency and effectiveness.   Qualifications: Bachelor's degree in Regulatory Affairs, Quality Assurance, Biomedical Engineering, or related field; Master's degree preferred. Minimum of 5 years of experience in regulatory compliance within the medical device industry, preferably with experience in mobility aids or related products. Strong knowledge of European medical device regulations, including EU Medical Device Regulation (MDR) and In-Vitro Diagnostic Regulation (IVDR). Experience with quality management systems, including ISO 13485 certification and FDA regulations (preferred). Familiarity with risk management processes, including ISO 14971 requirements. Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and regulatory authorities. Detail-oriented mindset with strong analytical and problem-solving skills.   What We Offer: Competitive salary and a diverse benefits package customized to your preferences and needs. Friendly and highly professional working atmosphere in an international context. Learning environment, support for proper onboarding. A dynamic and professional working environment with multiple development opportunities Work Equipment: MacBook Pro and Iphone if needed. 26 days Holiday Work hybrid - 4 days at the office and 1 day remote

Position Summary: We are Helavo, an innovative and dynamic team from Germany.We are a manufacturer and online seller of high quality products in the category of walking aids and rollators. In order to achieve our goal of becoming the online market leader in mobility products, we are expanding our operational team in Bucharest and are looking for an E-Commerce Specialist to join our team. The E-commerce Specialist will play a key role in driving the success of our online sales and will be responsible for overseeing all aspects of our online shop, from its inception to the successful sale of products. The ideal candidate will have a deep understanding of e-commerce best practices, strong analytical skills, and a proven track record of optimizing online sales channels.   Key Responsibilities: Lead the project for channel expansion, transitioning from a pure platform distribution sales model to an equitable split between platform and the brand's Online Shop Channel. Make critical strategic decisions regarding both Frontend and Backend operations. Play a pivotal role in shaping the future team architecture, including decisions regarding in-house versus outsourcing approaches. Additionally, establish, manage, and cultivate positive relationships with key stakeholders such as freelancers and agencies. Provide professional and disciplinary guidance to team members, ensuring effective management and performance. Take ownership of the Profit and Loss (P&L) for the Online Shop sales Channel, overseeing financial aspects including cost of goods sold (COGS), fulfillment costs, taxes, and other relevant line items. Assume responsibility for CRM activities associated with the brand. Manage the brand's tech stack within your area of expertise. Deliver detailed financial and operational performance reports to management and other stakeholders. Foster strong collaboration with peers and team members across various departments including Finance, Supply Chain, and Creative. Drive the identification and execution of continuous improvements in operational and financial aspects of the business.   Qualifications: Bachelor's degree in Marketing, Business, or related field. Proven experience in e-commerce, with a minimum of 3 years of experience managing e-commerce platforms particularly in developing online shops from scratch Strong understanding of e-commerce platforms (e.g., Amazon, Shopify) and experience with website management and optimization. Proficiency in web analytics tools with the ability to analyze data and draw actionable insights. Excellent communication and collaboration skills, with the ability to work cross-functionally and influence stakeholders. Strong analytical and problem-solving skills, with the ability to think strategically and drive results. Experience with digital marketing channels (e.g., SEO, SEM, email marketing) is a plus. Certification in e-commerce or related fields is preferred.   What We Offer: Competitive salary and a diverse benefits package customized to your preferences and needs. Friendly and highly professional working atmosphere in an international context. Learning environment, support for proper onboarding. A dynamic and professional working environment with multiple development opportunities Work Equipment: MacBook Pro and Iphone if needed. 26 days Holiday Work hybrid - 4 days at the office and 1 day remote

Position Summary: We are Helavo, an innovative and dynamic team from Germany.We are a manufacturer and online seller of high quality products in the category of walking aids and rollators.In order to achieve our goal of becoming the online market leader in mobility products, we are expanding our operational team in Bucharest and are looking for a Platform Coordinator to join our team.The ideal candidate will have a passion for e-commerce and a strong understanding of online retail operations. In this role, you will be responsible for supporting various aspects of our Amazon Platform operations, you will be the driving force behind our operational success, managing the Profit and Loss (P&L) and reporting straight to the management.   Key Responsibilities: Amazon Relationship Management: Oversee and manage our relationship with Amazon Europe, including direct interactions with our Account Management team based in Berlin, Germany.Business Development: Optimizing product listing for search visibility and conversion. Conduct keyword research to identify relevant search terms and incorporate them strategically into the product listingSupply Chain Collaboration: Work closely with our Supply Chain Team to manage the flow of goods, including demand planning and forecasting.Performance Analysis and Data Insights: Regularly monitor performance metrics such as sales, conversion rate, click-through rate, and advertising ROI. Analyze data to identify trends and opportunities for optimization.Profit & Loss Management: Take responsibility for the financial performance of our European platform sales on AmazonMarketing Strategy: Utilize Amazon Advertising tools to increase visibility and drive traffic to the product listing. Create targeted advertising campaigns to reach potential customers.   Qualifications: Language Skills: Excellent proficiency in English for effective communication in an international business environment.Experience: At least 3 years of experience & Proven Track Record in Online Marketing or Platform Management. / Product ManagementOrganizational Skills: Strong organizational and time management capabilities.Technical Proficiency: Advanced skills in Microsoft Office, particularly Excel, and a strong understanding of data-driven performance management.Educational Background: Bachelor’s degree in Marketing, Business, or a related field is preferred   What We Offer: Competitive salary and a diverse benefits package customized to your preferences and needs.Friendly and highly professional working atmosphere in an international context.Learning environment, support for proper onboarding.A dynamic and professional working environment with multiple development opportunitiesWork Equipment: MacBook Pro and Iphone if needed.26 days HolidayWork hybrid - 4 days at the office and 1 day remote

Position Summary: We are Helavo, an innovative and dynamic team from Germany.We are a manufacturer and online seller of high quality products in the category of walking aids and rollators.In order to achieve our goal of becoming the online market leader in mobility products, we are expanding our operational team in Bucharest and are looking for a Customer Success Specialist to join our team.In this role, you will be responsible for ensuring the overall satisfaction of our customers, managing public interactions, optimizing spare part operations, and proactively engaging with our customer base. The ideal candidate will possess a combination of strong communication skills, strategic thinking, and a customer-centric mindset to contribute to the success and growth of our company. As the ambassador of our company to our customers, you will play a pivotal role in shaping the perception of our brand and influencing how we are perceived.   Key Responsibilities: Interaction with Customers: Provide exceptional customer support, addressing inquiries and resolving issues promptly. Public Interactions: Manage public-facing communication channels, responding to reviews, comments, and engaging with the community. Cultivate a positive online presence and contribute to the development of content that enhances the company's image. Reporting: Monitor and analyze customer interactions, creating reports on key performance indicators related to customer satisfaction and support operations. Provide regular updates to the management team on customer feedback and insights. Spare Part Operations: Coordinate and manage spare part orders, ensuring timely delivery and addressing customer inquiries. Collaborate with the logistics team to optimize spare parts inventory levels. Proactive Interactions: Anticipate customer needs and proactively reach out to provide assistance or information. Identify opportunities for upselling or cross-selling based on customer interactions.   Qualifications: Bachelor's degree in Business Administration, Marketing, Communications, or related field. Excellent proficiency in English and German for effective communication with customers from different marketplaces. Proven experience in a customer-facing role, preferably in e-commerce or a related industry. Strong communication and interpersonal skills. A positive and proactive attitude, with the ability to inspire confidence and trust in customers. Analytical mindset with the ability to generate and interpret reports. Familiarity with CRM software and other customer support tools. Experience in spare parts operations and logistics is a plus.   What We Offer: Competitive salary and a diverse benefits package customized to your preferences and needs. Friendly and highly professional working atmosphere in an international context. Learning environment, support for proper onboarding. A dynamic and professional working environment with multiple development opportunities Work Equipment: MacBook Pro and Iphone if needed. 26 days Holiday Work hybrid - 4 days at the office and 1 day remote

Position Summary: We are a cutting-edge medical device company dedicated to revolutionizing healthcare through innovative technologies. Our team is committed to developing state-of-the-art devices that enhance patient care and improve clinical outcomes. As part of our continuous growth, we are seeking a talented engineer to join our dynamic team. As an Engineer specializing in medical devices, you will play a crucial role in the design, development, and testing of our groundbreaking medical products.   Key Responsibilities: Design and Development: Collaborate with cross-functional teams to conceptualize, design, and develop new medical devices from initial concept to commercialization. Prototyping: Utilize advanced CAD software and rapid prototyping techniques to create prototypes for feasibility testing and product validation. Regulatory Compliance: Ensure all designs meet regulatory standards and guidelines for medical devices, such as FDA regulations and ISO standards. Testing and Validation: Develop and execute comprehensive testing protocols to validate device performance, reliability, and safety. Documentation: Generate detailed design documentation, including specifications, drawings, test plans, and reports, to support regulatory submissions and manufacturing processes. Collaboration: Work closely with manufacturing, quality assurance, and regulatory affairs teams to support product manufacturing, validation, and regulatory submissions. Continuous Improvement: Identify areas for improvement in design processes, tools, and methodologies to enhance product quality and efficiency.   Qualifications: Bachelor's degree in Mechanical Engineering, Biomedical Engineering, or related field; Master's degree preferred. Minimum of 5 years of experience in the design and development of medical devices or closely related industries. Proficiency in CAD software (e.g., SolidWorks, Pro/ENGINEER) for 3D modeling and design. Strong understanding of medical device regulations, including FDA guidelines and ISO standards. Experience with design verification and validation testing methodologies, including statistical analysis. Excellent problem-solving skills and the ability to work effectively in a cross-functional team environment. Effective communication skills, with the ability to clearly articulate technical concepts to diverse stakeholders.   What We Offer: Competitive salary and a diverse benefits package customised to your preferences and needs.  Friendly and highly professional working atmosphere in an international context. Learning environment, support for proper onboarding. A dynamic and professional working environment with multiple development opportunities Work Equipment: MacBook Pro and Iphone if needed. 26 days Holiday Work hybrid - 4 days at the office and 1 day remote

Position Summary: We are Helavo, an innovative and dynamic team from Germany.We are a manufacturer and online seller of high quality products in the category of walking aids and rollators. In order to achieve our goal of becoming the online market leader in mobility products, we are expanding our operational team in Bucharest and are looking for a Finance Specialist to join our team. In this pivotal role, you will oversee the financial administrative assistants and ensure that our financial and administrative processes are executed efficiently, accurately, and in alignment with our strategic objectives. This position reports directly to the senior management and plays a critical role in the overall financial health and operational effectiveness of the organization.   Key Responsibilities: Guide the financial strategy of the company, aligning financial and business goals. Participate in key decision-making processes with senior management. Oversee all aspects of financial planning, management, and analysis. Ensure accuracy and compliance in all financial functions including accounting, budgeting, forecasting, and reporting. Analyze financial data to identify trends and forecast performance. Prepare comprehensive financial reports for executive management and stakeholders. Develop and manage the annual budget, monitor financial performance against budget, and make necessary adjustments. Ensure adherence to financial regulations and standards. Proactively manage financial risks and maintain robust financial controls. Lead and mentor the finance and administration team, promoting a culture of high performance and continuous improvement. Streamline financial and administrative processes to enhance efficiency and effectiveness. Communicate effectively with internal and external stakeholders, including presenting financial reports and insights.   Qualifications: Bachelor’s or Master’s degree in Finance, Accounting, Business Administration, or related field. Professional accounting qualification is highly desirable. Minimum of 5 years of experience in financial management, with a proven track record in a leadership role. Strong understanding of financial management principles and accounting practices. Excellent analytical, strategic thinking, and problem-solving skills. Proficient in financial software and MS Office. Exceptional leadership and communication skills.   What We Offer: Competitive salary and a diverse benefits package customized to your preferences and needs.  Friendly and highly professional working atmosphere in an international context. Learning environment, support for proper onboarding. A dynamic and professional working environment with multiple development opportunities Work Equipment: MacBook Pro and Iphone if needed. 26 days Holiday Work hybrid - 4 days at the office and 1 day remote

Position Summary: At Helavo, we are dedicated to improving the lives of our customers through innovative and high-quality mobility aids, such as walking aids and rollators. We are seeking a dynamic and experienced Sourcing Manager to lead our direct-to-consumer (D2C) product sourcing and development efforts. In this role, you will be instrumental in identifying, developing and sourcing high-quality products that align with our mission to enhance agility and mobility for our customers. This role presents innovative product sourcing and development that not only meets but redefines what our customers look forward to.   Key Responsibilities: Portfolio Expansion: Develop and source innovative products within the mobility aids category, enhancing our D2C e-commerce offerings. Supplier Partnerships: Forge strong relationships with suppliers to ensure the best quality, value, and supply chain reliability for our D2C-Brand. Market Trends: Keep abreast of industry trends and customer preferences to drive product development and sourcing strategies. Strategic Sourcing: Implement strategic sourcing practices that align with our D2C business model, focusing on quality, cost-effectiveness, and customer satisfaction. Quality Assurance: Ensure all sourced products meet Helavo´s high standards for quality and safety, aligning with our brand reputation. Negotiation: Negotiate favourable terms with suppliers, including pricing, delivery, and payment terms, to support our D2C margins and growth objectives. Risk Management: Proactively identify and mitigate risks within the supply chain. Performance Analysis: Monitor and analyze the performance of sourced products in terms of quality and customer reviews.   Qualifications: Bachelor’s or Master’s degree in Product Management, Business Management, Supply Chain Management, E-Commerce, or a related field. Proven experience in sourcing, procurement, or supply chain management, preferably with a focus on D2C e-commerce. Strong understanding of the e-commerce landscape, customer preferences, and digital marketing strategies. Excellent negotiation and supplier relationship management skills. Proficient in e-commerce platforms, analytics tools, and relevant software. Outstanding communication and interpersonal abilities, with the ability to work cross-functionally. Innovative thinker with a passion for delivering high-quality products to consumers. High attention to detail and a strong commitment to quality and customer satisfaction.   What We Offer: Competitive salary and a diverse benefits package customised to your preferences and needs.  Friendly and highly professional working atmosphere in an international context. Learning environment, support for proper onboarding. A dynamic and professional working environment with multiple development opportunities Work Equipment: MacBook Pro and Iphone if needed. 26 days Holiday Work hybrid - 4 days at the office and 1 day remote