We accept major credit and debit cards as well as Apple Pay, Google Pay and PayPal for fast and secure checkout.

Orders are processed within 1 to 2 business days, and standard ground shipping takes an estimated 2 to 3 business days for delivery within the contiguous US.

Yes, standard ground shipping is free on all orders within the contiguous US, but delivery to PO Boxes, APO/FPO addresses, Alaska, Hawaii, and US territories is not supported.

No! All our models can be assembled without tools. Video instructions guide you step by step through the assembly process.

Every Helavo product comes with a detailed assembly video. Find yours on our assembly and manuals page.

No! All our models can be assembled without tools. Video instructions guide you step by step through the assembly process.

For easy assembly, you'll find step-by-step videos for each model on our website. Simply select your model on the assembly page or scan the QR code included with the product.

Absolutely. Our rollator is compact and foldable—ideal for air travel. Most airlines accept it free of charge as a medical device. Please check with your airline in advance for exact guidelines.

Yes, all our models are foldable—whether for a day trip or storage at home. Folding takes just a few seconds.

Yes, many models are lightweight and foldable—perfect for travel or space-saving storage. See the product descriptions for details such as travel bags (H1010 & H1320 series) or compact folding.

No, unfortunately it is currently not possible to combine components from different models.

Our rollators are currently only available online. All important information can be found on the respective product pages. Any questions? Contact our support team.

We offer rubber, pneumatic, and all-round wheels, each with its own advantages:

Rubber wheels are low-maintenance and ideal for everyday use. Pneumatic tires provide additional shock absorption on uneven terrain. All-round wheels are a good compromise for indoor and outdoor use.

Yes – we offer a heavy-duty model specifically designed for greater stability and load-bearing capacity. It's suitable for users weighing up to 226 kg and is an excellent option for those who need a little more stability and space.

Yes, our indoor models move easily over tiles, carpet, or parquet. They're lightweight, compact, and maneuverable, perfect for use at home, even in tight spaces.

Some of our models are specifically designed for outdoor use and can easily handle uneven surfaces such as gravel or cobblestones. For these conditions, we recommend our outdoor models.

Yes – most of our models are lightweight, sturdy, and easy to fold and unfold without assistance.

Helavo mobility aids are ideal for people after surgery (e.g. hip, knee, or foot), with arthritis, multiple sclerosis, or Parkinson's disease, for age-related limitations, or to support balance problems, fatigue, or chronic conditions.

Yes – our 2-in-1 wheelchair and walker is designed for just that. It's the only Helavo model that offers a push function, allowing a caregiver to comfortably assist.

Yes, many customers use Helavo rollators as part of their post-operative recovery or physical therapy. Our products promote safe walking, independence, and provide relief during the rehabilitation phase.

Yes, our range includes various support levels and features such as ergonomic handles, extra-wide seats, and larger wheels for uneven terrain. Not sure which model is right for you? Our team is happy to help.

We recommend wiping the frame with a damp cloth and checking it regularly for wear. Further care tips can be found in your owner's manual.

Helavo products combine functionality with modern design. Innovative technology and user-friendly features—such as easy folding, lightweight frames, and sophisticated accessories—provide greater independence and comfort, both indoors and outdoors.

Yes. We offer accessories such as a cup holder and a walking stick holder to make everyday use easier. These accessories are compatible with most of our mobility aids. Please note: the walking stick holder is not compatible with models H1210 and H1030.

Yes, spare parts are available for most of our products. If you are unsure which part you need, please contact our support team.

Yes, every product description includes information about the maximum load capacity. For additional support, we also offer models with extra high load capacity.

Yes, most of our mobility aids are height adjustable.

We offer a selection of products for indoor, outdoor, and all-terrain use. You can easily filter these by category on our website.