As part of our warranty, we offer a spare parts service if it is not a self-inflicted defect or intentional damage. Our team will make every effort to provide you with the necessary spare parts as quickly as possible to fix any problems.

In addition, we extend the warranty for our rollators to 3 years. All you have to do is register for our warranty extension

For easy and uncomplicated assembly, we provide step-by-step video assembly instructions for each of our models. Simply click on your rollator model in the menu under the item "Video assembly instructions" or scan the enclosed QR code in the box of your rollator.

No, unfortunately, at the moment it is not possible to combine parts from different models.

Write us a message using the contact form at the bottom of this page and describe your situation and your ideas. One of our competent customer consultants will be happy to advise you and guide and support you in your decision.

Currently, our Helavo rollators are only available online. You will find all relevant information about the respective model on the corresponding product detail page. If you still have questions about whether the rollator suits you, you can easily contact us via our contact form.