Shipping & Delivery

At Helavo Mobility, we are dedicated to delivering your mobility solutions quickly, safely, and efficiently. Our strategic logistics operations ensure that high-quality products arrive at your doorstep without hassle or delay.

 

1. Strategic Dual Fulfillment Network

While Helavo Mobility is legally registered in Miami, Florida, our logistics operations are powered by two state-of-the-art distribution centers strategically located in:

Sweetwater, Tennessee (East Coast Hub)

Salt Lake City, Utah (West Coast Hub)

By splitting our inventory between Eastern and Western regional facilities, we optimize carrier routes and significantly shorten transit times. This dual-warehouse system enables us to reach the vast majority of delivery addresses within the contiguous United States within just 2 to 3 business days after dispatch.

 

2. Free Shipping & Geographic Coverage

Free Domestic Shipping: We are pleased to offer 100% Free Standard Ground Shipping on all orders shipped within the contiguous United States. There are no hidden fees or minimum purchase thresholds required.

Coverage Area: We deliver to physical addresses across the contiguous US. Please note that due to the size and weight of our mobility products, we currently cannot ship to PO Boxes, APO/FPO military addresses, or US territories (Alaska, Hawaii, Puerto Rico, Guam) via standard ground service.

 

3. Order Processing & Dispatch Timelines

Processing Time: All orders are processed and prepared for shipment within 1 to 2 business days (excluding weekends and major US national holidays).

Order Cut-Off: Orders placed on weekends or holidays will begin processing on the following business day.

Address Accuracy: Please double-check your delivery address at checkout. Requests to change shipping addresses after an order has been dispatched may result in carrier rerouting delays.

 

4. Estimated Transit Times

Once your package leaves our Salt Lake City or Sweetwater facility, estimated standard delivery times are 2-3 business days.

Note: Transit times are estimates provided by our logistics partners and may occasionally experience minor delays due to severe weather events, peak holiday volumes, or unexpected carrier carrier delays.

 

5. Order Tracking & Status Updates

As soon as your package is scanned by the carrier at our distribution facility, you will automatically receive a Shipping Confirmation Email containing your tracking number and carrier portal link.

Please allow up to 24 hours for tracking scans to update on the carrier's system after receiving your shipping confirmation.

If you do not see your confirmation email within 3 business days of placing your order, please check your spam/junk folder before contacting customer support.

 

6. Shipping Damage & Delivery Issues

Damaged in Transit: Please inspect your packaging upon delivery. If your item arrives visibly damaged or tampered with, notify our team within 48 hours of delivery at support@helavo-mobility.com with photos of the damaged box and product so we can immediately arrange a replacement.

Lost or Delayed Packages: If your tracking number shows no movement for more than 4 business days post-dispatch, please reach out to us so our team can initiate a trace with the carrier on your behalf.